Know your customers
Identify, adapt, and serve evolving customer needs for deeper engagement across all channels.
Empower your employees
Enable your people with the tools to deliver exceptional customer service.
Getting focused on digital transformation with health and safety in mind
REI is using Microsoft 365 to transform the multichannel shopping experience.
Serving up personalized marketing
Chipotle personalizes customer experiences with the help of a comprehensive data platform that delivers rich customer insights.
Nurturing connection and saving time
Office Depot uses Microsoft Teams to keep culture and community strong while conserving resources.
Delivering on the promise of customer-first retail
Walgreens Boots Alliance uses Azure to ensure that no shelf is left unstocked.
Explore the world of intelligent retail solutions
Enabling intelligent retail
Your customers. Your people. Your data.
Seven game-changing women in business
Our 2020 disruptors are business leaders who have not only made a significant imprint on their industry but have also left the door open behind them for this generation and future generations to follow in their footsteps. Their journeys deserve to be recognized, honored, and shared.
Retail Trends Playbook 2021
Discover the latest trends and strategies for enabling data-driven, customer-focused retail. Learn how to build a personalized experience for your customers today.
AI Retail Playbook
See how AI for retail proactively and efficiently connects retailers and brands to the diverse needs of their consumers. Find out how to develop an AI-innovation strategy for enhanced customer relationships across multiple channels and devices.
Transforming retail in the digital age
Explore the opportunities made possible by digital retail transformation. Reimagine your business in the cloud and thrive in today’s competitive environment with the help of Microsoft technology.
Enabling intelligent retail: Empower your employees
Learn how to enable intelligent retail and get the right information to the right employees at the right time. Watch how Marks & Spencer uses Microsoft Teams to help employees deliver world-class customer experiences.
Future-forward retail supply chains
Learn how to leverage the capabilities of AI and machine learning to improve the responsiveness of your supply chain.
An empowered first line enables transformed customer experiences
See how establishing a culture of employee empowerment can improve how customers engage with your brand.
The digital opportunity for luxury retail
Discover six ways that digitalization can enable luxury brands to continue to grow and build deeper connections with customers.